Terms and Conditions and Return Policy
Thanks for shopping at ohriders.com.
If you are not entirely satisfied with your purchase, we’re here to help. If you have an issue, please email us at email@example.com
Our return policy is 30 calendar days. If 30 calendar days have gone by since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, and in the same condition you received it. Your items need to include the order number or proof of purchase.
**We do accept returns for merchandise that is the wrong size and/or personalized items. Please order merchandise in size larger if you’re unsure and if having your name printed on merchandise make sure name is spelled correctly. We only replace items if they are defective or damaged.
Once your return is received and inspected, we will email or notify you within the website under your account details and messages section that we have
received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method. We may also offer store credit or electronic gift cards that can be used on future purchases. Depending on the payment method, it may take a few days to get credited to you.
You will be responsible for your shipping costs and possibly a restocking fee for returning your item. Shipping costs are non-refundable. If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
**If you put the wrong shipping address in and the order gets returned to us, you will be responsible for paying the shipping costs to send the order back to you.
**If you ordered the wrong bag type or colors based on the order made (ONLY applies to stock bags, NO custom text or logo on the bags), you have two options:
1) You can return the bags (you PAY for shipping) and get refunded for the bag cost on the order.
2) You can return the bags (you PAY for shipping) and also pay the shipping to get the correct bags
sent back to you.
Please make sure all the information is correct when you place the order. Thank You!
If you have an issue with the product in terms of defects, please email us and include pictures of the bags so we can determine the defect.
All Other Product Inquiries:
Please send us an email so we may address all concerns or issues. NOTE We utilize outside AMERICAN-MADE vendors for our products. Please see our product partner’s page.